Our team providing after-sales support is a group of experienced experts who guarantee the professional and complex customer service.
“Concept Stal” offers one-year warranty for failure free operation of our products. The company provides warranty and post-warranty service.
Prior to submitting the (warranty and post-warranty) claim notification, you are requested to read the Complaint Procedure. The Complaint Procedure consists of three steps:
- Download the claim form, fill it and send to the following e-mail address: firstname.lastname@example.org
- Your electronic claim notification will be analysed and details will be clarified by phone (the appointed person from the service department will call you).
- When the problem is identified, we will e-mail confirmation of the claim form receipt and any other information related to this procedure. At this stage we will also evaluate the maintenance service.